FAQ

1. Are you a trading company or factory?

Uniondeco have our own factory. We maufacture products ourself and we source from other collaborative factories too which guarantees a competitve price and product variety.


2. Do you have a minimum order quantity?

The MOQ varies by the Technics and machinery.  Please feel free to contact our sale team to check more information.


3. Can you do OEM for product? 

Yes, OEM is highly welcome, feel free provide your details requirement to us.


4. Can i get a sample first? 

Yes, sample is available, with freight collect or prepaid.

You are requested to arrange the picking up at our office if you have a international express account.


5. How to ensure your quality? 

Uniondeco are manufactured in compliance with the strict quality standard in the industry. It is too said that we keep a top-level quality in the industry. 

Please feel free to ask our sale team for sample or visit us to check our quality, we also do careful and strict inspection during production also before loading.


6. How to install these tiles?

Please contact us, we will share with you the detail installations.


7. How about your payment term?  

30% T/T in advance, balance before shipment; also can accept irrevocable L/C at sight, for the payment term we can discuss.


8. What's the port of loading?

Tianjin(Xingang) port, Jiujiang port, Wuhan port, Foshan port.


9. How long is the lead time?

For stock product, can be deliver after package, about 5-7 days, otherwise, will be 15~20 days after getting the deposit. 


10. How is your packing?

Normally we pack our product with free-fumigation plywood crate, 

Wooden crate and pallet can also provide, we can do according to your requirement.


11. How about your after-sales service?

We will keep follow you if you have any question, feel free contact us.


12. How to place an order?  

You can send email to us, also can leave the message in our website, it would be better including more details for following your request, such as size, type, quantity, material, etc, then we can make proforma invoice for the order. image.png